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Return Policy

  1. Customers may exchange or return a purchased order within 7 days after delivery arrival by contacting us via email ( or call us (on 9812-0678), with clear indication of order number, product code and quantity. All return or exchange items must be unused, unopened and in their original condition. Purchase must be returned within 7 days (based on the postage stamp) upon acceptance of your return request from us. If the purchased items are not returned within the said period, the delivery shall be deemed as accepted and completed. Laplanete will not bear any liabilities.

  2. All online order can be returned by post or in person. Except product quality or delivery mistake, customer shall bear all delivery cost due to the return, and the cost will be deducted from the refund amount (if applicable).

  3. Customers shall bear all the delivery charges incurred for refund or exchange of free-shipping orders.

  4. If the quality of the purchased items is not satisfactory, customers can apply for an exchange or a return within 7 days upon delivery arrival. Once a case is investigated and confirmed, customers can request for a full refund or an exchange. We may request customers to provide proofs. We will ship the item or refund as soon as we receive the returned original item.

  5. Our company shall reserve the right of final decision of return and exchange. 

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